Return Window  

30 days from the day you receive your order. After that, we can't accept returns or process refunds. No exceptions.  

Return Eligibility  

To qualify for a return, the item needs to come back to us:  

• In the same condition it left us  
• Unworn and unused  
• Tags still attached  
• In its original packaging  
• With your receipt or proof of purchase  

How to Start a Return  

Email us at info@backtrackco.com before sending anything back. Items returned without approval won't be accepted; we need to confirm the return first. Once approved, we'll send you a return label and instructions on where to send it.  

Damaged or Incorrect Items  

Check your order when it arrives. If something's broken, defective, or just the wrong thing altogether, email us straight away. We'll cover return shipping and sort out a replacement or full refund.  

Refund Process  

Once we get the item back and inspect it, we'll let you know the result. Approved refunds go back to your original payment method. Banks and payment providers can take 5–10 business days to post it that part's out of our hands.  

Return Shipping  

For damaged, defective, or incorrect items, we cover the return label. For all other approved returns, return shipping is on you.  

Exchanges  

We don't do exchanges for change of mind or if the wrong size was selected at checkout. Check the size guide before you order. If we sent the wrong size, that's on us; email us and we'll fix it.  

What Can't Be Returned  

These aren't eligible for returns or refunds:  

• Sale items  
• Gift cards  
• Items not in their original condition  

Contact  

Return or refund question? Email info@backtrackco.com. We get back to you within 1 business day.